When it comes to applying eyelash extensions, consultations are a crucial step that should not be skipped. Consultations help both the client and the lash artist to have a clear understanding of what is expected from the service, resulting in a satisfactory outcome. Eyelash extensions have gained immense popularity in recent years, and it is important to consult with the client to ensure that the desired results are achieved. In this blog post, we will discuss why consultations are important for achieving the desired eyelash extension results.
Understanding The Lash Client’s Expectations
Consultations are important because they allow the lash artist to understand the client's expectations. Each client has a unique set of preferences and requirements. Some clients may want a dramatic look, while others might prefer a natural look. During the consultation, the lash artist can ask questions to understand the client's expectations and customize the service to meet those expectations.
Listen Carefully to Your Lash Clients
It is important to listen actively to your clients during the consultation process. Paying attention to their needs and preferences helps in identifying the appropriate lash extension style, curl, and length that would suit them. Active listening also helps in building trust with lash clients, which is a crucial factor in business growth.
Show Confidence and Professionalism
As the lash artist, it is important to show confidence and professionalism during the consultation. This helps in building trust and establishing a positive reputation. Demonstrating expertise on the service and providing recommendations based on the client's features and preferences helps to create a great customer experience.
Identifying Clients’ Eye Shape and Natural Lashes
Consultation is an excellent opportunity for the lash artist to assess the client's eye shape, natural lash type, and health. This information is vital in determining the appropriate lash application technique, lash length and curl that would suit the client. By considering these factors, the lash artist will come up with a service that is tailored to the client's unique features, resulting in an enhanced, natural look.
Discussing the Appropriate Lash Extension Style
During the consultation, the lash artist can recommend the appropriate lash extension style that would complement the client's eye shape and facial features. Some clients might not be aware of the different extension styles available, and the lash artist can suggest the best option that would suit the client. This could be classic eyelash extensions , hybrid eyelash extensions , volume eyelash extensions , wet lashes or possible a mega volume lash extensions set, depending on the client's preferences and natural lashes.
Explaining Aftercare Instructions
Consultations offer an opportunity for the lash artist to educate the lash client about aftercare procedures. Aftercare is essential for extending the life of the eyelash extensions, as well as preserving the natural lashes' health. During the consultation, the lash artist can explain the importance of avoiding oil-based products, rubbing eyes, or sleeping on the face. This information helps the client understand what is required to maintain the extensions, resulting in long-lasting, beautiful lashes.
Discussing the Maintenance Schedule
Consultations are an excellent opportunity for the lash artist to discuss the maintenance schedule with the client. Lash extensions require maintenance, and the frequency depends on the client's natural lashes and lifestyle. During the consultation, the lash artist can recommend the appropriate maintenance schedule for the client. Most touch ups are recommended every 2-3 weeks. This discussion helps the client understand the commitment required to maintain the extensions.
Setting Realistic Expectations
The consultation is an opportunity for the lash artist to set realistic expectations with the lash client. Some clients may have unrealistic expectations.During the consultation, the lash artist can explain the service and recommend the best options to achieve the clients desired result. Setting realistic expectations helps to prevent disappointment and ensures that the client is happy with the outcome.
Discussing Allergies and Sensitivities
Consultations offer an opportunity for the client to disclose any allergies or sensitivities that they may have. This information is crucial in determining the suitable lash products to use during the service. The lash artist can recommend alternative products if the client is allergic to certain ingredients, ensuring that the client does not experience any discomfort during and after the service.
Gaining Trust, Loyalty and Building a Relationship with the Client
Consultations help in gaining the client's trust and building a relationship with them. The lash artist can establish a rapport by asking questions about the client’s needs, preferences, and expectations. This communication builds trust, and the lash client is more likely to recommend the lash artist to their friends and family.The consultation is an opportunity to maintain customer loyalty. By showing a genuine interest in the client's needs, preferences, and expectations, the lash artist can establish a long-term relationship with the client. This relationship helps in maintaining customer loyalty, resulting in significant business growth opportunities.
Addressing Concerns and Questions
The lash consultation is an opportunity for the client to address any concerns or questions that they may have about the service. Clients may have concerns about the safety of the service, the maintenance requirements, or the cost. During the consultation, the lash artist can address these concerns and questions, clarifying any misconceptions and providing the client with confidence in the service.
Continuing the Relationship after the Service
The consultation is not the end of the relationship between the lash artist and the client. It is crucial to continue communication after the service to ensure customer satisfaction. The lash artist can follow up with the client to ensure that they are happy with the service and address any concerns that may arise. This communication helps to establish a long-term relationship, resulting in repeat business and positive word of mouth referrals.
The Role of Consultations in Upselling Services
Lash consultations offer an opportunity for the lash artist to upsell services to the client. After the consultation, the lash artist can recommend additional services that would complement the lash extension service, such as eyebrow shaping or tinting. As well as any retail items you feel your eyelash extension client would benefit from. This approach helps to increase revenue while providing the client with a comprehensive beauty experience they will rave about.
The Impact of Consultations on Salon Business Growth
Consultations are essential in business growth and reputation. By providing exceptional eyelash extension consultation services, the lash artist can expand their customer base and establish a strong reputation in the lash industry. Positive reviews and word of mouth referrals resulting from happy lash clients help to increase business growth opportunities.
Conclusion - Consultations Are A Crucial Step
Consultations are a crucial step in achieving the desired eyelash extension results. As a lash artist, it is important to take the time to understand your client's unique features and preferences to deliver exceptional service that meets their expectations. Providing exceptional consultation services helps in building trust, establishing a positive reputation, and increasing business growth opportunities. By following the tips discussed in this post, you can ensure a successful consultation, resulting in happy clients and an excellent overall experience.