FREE SHIPPING ON ORDERS $300+ (BEFORE TAXES). DISCOUNT CODE: FREESHIP


Only one discount code per order can be used.

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Shipping / Returns

Imagine All the Best Lash Extensions & Supplies Delivered Right to Your Door

Rest assured that all of our products are shipped within Canada to avoid duty fees. If ordering from outside of Canada, additional shipping rates may apply. You can calculate your shipping rate after checkout.


Get Luxe Lashes Now!

Want your lashes, like, now? For a faster shipping service, please choose FedEx. If you pay for overnight shipping through FedEx you will receive your order within one business day from when your shipment is picked up by FedEx.

For a more affordable shipping service, we recommend choosing Canada Post. All orders shipped to a PO BOX will be shipped through Canada Post.


*Please note, that due to Covid-19 protocols, it may take 1-3 business days to process your order. All our orders are packed in chronological order.*


Free Shipping? Yes Please! 

We are proud to offer our customers free shipping on orders over $300 before taxes. We will cover shipping fees up to $25. You can calculate your shipping rate after checkout. If shipping fees exceed $25, please choose a different shipping option that is less than $25. To receive free shipping, customers must apply the FREESHIP discount code & no additional discount codes can be applied to the order.


Our Shipping Policy

It’s important to us that you receive your shipment as quickly as possible, and
that your shipment is undamaged. Here’s how we ensure the quality of your shipment.
  • We provide tracking information for all packages via email.
    Orders over $250 require a direct signature.
  • Orders are shipped and delivered to a valid address on business days only (Monday – Friday, excluding major holidays).


Lost, Stolen or Damaged Items

Please ensure you are available in person to receive your package, as we are not responsible for stolen packages. Customers may request a waiver of signature however please note that LashboxLA Canada is not responsible for any stolen packages upon delivery or damaged items due to weather, such as freezing if a signature is not required. We are not responsible for missing packages however we will do out best to provide proper information to our shipping provider and assist by opening a missing package investigation.
If a claim is closed in your favour, a replacement package will be sent out.Please note that it can take up to 15 days for a missing package investigation to be completed. No refunds will be issued. If your shipment arrived damaged, proof of damage or defect needs to be sent within 3 days of the delivery of your package to initiate a damaged package investigation. Please email our team at info@lashboxlacanada.com to open a claim. Please note, that it can take up to 7 business days to process this claim.

 

Refused/Unclaimed Packages

In the case that a package is refused or unclaimed at the post office and shipped back to LashBoxLA Canada, the item will be shipped back & all shipping expenses will be covered by the customer. No refunds will be issued. Please note that any return shipping fees, customs duties, or other associated fees that are billed to LashBoxLA Canada by the carrier will be billed to the customer as well.

 

Returns & Exchanges

The health and safety of our customers is our top priority. Due to the hygienic nature of our products, LashboxLA Canada does not accept any returns because we cannot restock opened or used returned products. We urge you to open and inspect your package when you receive it and contact us immediately if there is an issue with your shipment. If you wish to exchange an unopened product, please review this policy in full first and then email us at  to discuss the reason for your exchange. Please note that items that are discontinued are FINAL sale.

 

Our Exchange Policy

All unopened items can be exchanged for an alternative item of an equal or lesser value or for a store credit.All exchanges must be requested within 3 days of receiving your package,otherwise, the sale is FINAL. Items need to be returned first before the exchange is shipped out.

Once we receive your returned items, please allow up to 7 days for us to process your exchange or store credit. Exchanged items can be sent out with your next order, as long as we receive the items being returned. Kindly email us at info@lashboxlacanada.com with your order number and we will be
happy to assist you. Customers returning a product are responsible for ALL shipping fees. If an entire order is returned & free shipping was applied, this fee will be deducted from the store credit.

Canceling or Changing an Order

If you would like to cancel or change an order that you've just placed, please email us at info@lashboxlacanada.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged, or shipped cannot be canceled.
Please note that we require at least a 30-day notification to cancel a subscription.

Unauthorized Returns

Due to the nature of cosmetic products, we are unable to accept returns on cosmetic products like eyelixirs, mascaras, and eyeliners. Any unauthorized returns will not be processed and will be shipped back to the buyer at the buyer’s expense once the shipping invoice has been paid. If there are any unauthorized returns sent back and the return shipping fee isn’t paid within 3 business days, the products will be discarded and LashboxLA Canada will not be held responsible.

Training Courses

Training Courses can not be refunded; however, we are willing to reschedule the course within 1 YEAR from the course date if a student can not attend.