Shipping & Return Policy

 Although we try our very best to process all orders within 1-2 business days, please note that the processing of your order, the parcel in transit, and or delivery may be DELAYED due to the Peak Holiday Season. 

Please note that this is the busiest season of the year for e-commerce and we are currently experiencing a higher volume of orders. All shipping couriers globally (Fedex, UPS, Canada Post, DHL, etc) are all labeled as an essential sector and due to COVID-19 combined with Peak Season couriers globally, they are experiencing an even higher amount of shipments. We thank you for taking all of this into consideration when shopping online! We appreciate your patience & understanding.

SHIPPING OPTIONS -

We are proud to offer our customers flat rate shipping for all orders. We ship most of our orders via FEDEX.  Orders are shipped and delivered to a valid address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping after checkout. Additional fees may apply if ordering from outside of CANADA. We provide tracking information for all packages.  Please make sure you are available to receive your package. We are not responsible for missing packages however we will do out best to provide proper information to our shipping provided to help open a missing package investigation. All items sent to PO BOXES will be shipped through Canada Post.

PROCESSING ORDERS

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. However, orders can take 1-2 business days to process orders depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 and 5 business days, depending on your shipping address and chosen method of shipment. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

EXPRESS OVERNIGHT SHIPPING TERMS

FEDEX Express Overnight shipments will arrive the next business day, depending on your location, once the order is processed & picked up by Fedex.  THIS IS NOT SAME DAY SHIPPING. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).

HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?

Tracking information will be sent via e-mail upon shipment of goods. 
Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

REFUSED PACKAGES -

In the case that a package is refused and shipped back to LashBox LA Canada, the item will be shipped back & all shipping expenses will be covered by the customer. No refunds will be issued.

Please note that any return shipping fees, customs duties, or other associated fees that are billed to LashBox LA Canada by the carrier will be billed to the customer as well.

RETURN POLICY -

We have a limited return policy due to the nature of our products because we cannot restock opened/used returned goods, for health & sanitary reasons.  If you wish to return a product, please review this policy in full and then email us at info@lashboxlacanada.com to discuss the reason you wish to return your product. Please note that a 15% restocking fee will be applied to all returns. Items can be exchanged for an alternative item at an equal or lesser value.

LBLA CANADA is following all COVID-19 guidelines/restrictions/laws across the Country.

At this time, due to COVID-19 & with the nature of our products, we can not guarantee that products have not been used or opened, we unfortunately cannot accept returns or exchanges for anything unopened. We thank you for your understanding in our efforts to protect our community and everyone we come into contact with to prevent the spread of Covid-19.

RETURN PROCEDURE -

    We urge you to open your package and look at it when you receive it. All returns must be requested within 5 days of receiving your package, otherwise the sale is FINAL.

    Due to health and safety of our client’s eyes, we can only accept unused items in all of their original packaging. All returned items must be unopened.  The sender is responsible for all shipping expenses. Once the items are received, these items can be exchanged for items at an equal or lesser value. No refunds will be issued.

    It is our goal to bring you the highest quality eyelash extension at reasonable pricing which are delivered in a timely fashion. If you have any suggestions for us, please email us! We would love to hear your feedback & suggestions.

    Please allow up to 2 weeks for us to process your return once we receive your returned items. Replacement items can be sent out with your next order, as long as we receive the items being returned. Kindly email us with your order number and we will be happy to assist you.

    LOST OR STOLEN PACKAGES-

    Lash Box LA Canada is not responsible for lost or stolen orders. We will open up a missing package investigation with Fedex on your behalf & hopefully they can retrieve the package. We send out tracking information so that you can be available to receive all packages.

       

      PRODUCT DAMAGE IN SHIPMENT OR DEFECTIVE ITEM -

      Proof of damage needs to be sent within 3 days of the delivery of your package in order to initiate a damage package investigation. Please email our team at info@lashboxlacanada.com to open up a claim. Please note, that this can take up to 7 business days to process this claim.

      CANCELING AN ORDER 

      If you would like to cancel or change an order that you've just placed, please email us at info@lashboxlacanada.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.

      WHOLESALE ORDERS, TRAINING COURSES & SALE ITEMS -

      Wholesale Orders, as stated on our Wholesale Agreement, are FINAL sale. 

      Training Courses can not be refunded, however we are willing to reschedule the course within 1 YEAR from the course date if a student can not attend.

      Items that are discontinued are also FINAL sale.

      Terms & Conditions of LASHBOXLA CANADA