LashboxLA Canada’s Most Frequently Asked Questions

We are committed to offering products that are 100% cruelty-free, meaning neither our products nor their ingredients are ever tested on animals.

We offer DIY lash kits perfect for both beginners and pros. Our popular Lace It Up Kit provides everything you need to create flawless lash extensions at home. Shop the collection.

We offer a curated selection of products specifically designed for sensitive eyes. This includes gentle adhesives, cleansers, and lash removers formulated to minimize irritation without compromising performance. Shop the collection.

Upon completion of the course, all students will receive a manual, a lash kit, and a certificate. View our training course page for more information.

We accept a variety of secure payment methods including American Express, Apple Pay, Diners Club, Discover, Mastercard, Visa, PayPal, and Shop Pay to make your checkout easy and convenient.

We are proud to offer our customers free shipping on orders over $300 before taxes. Please view our entire shipping policy.

We provide tracking information for all packages via email. Please view our entire shipping policy.

Due to hygiene reasons, we do not accept returns on opened or used products. If you receive a damaged or incorrect item, please contact us immediately. Unopened products can be exchanged within 3 days of receipt for an item of equal or lesser value or store credit. Items must be returned before the exchange is shipped. Customers are responsible for return shipping fees, and discontinued items are final sale. For exchanges, email us at info@lashboxlacanada.com with your order details.

Please contact us at info@lashboxlacanada.com for order status, shipping information, and product or wholesale inquiries.

For training inquiries, contact us at trainers@lashboxlacanada.com.